I have been in the logistics industry for 17 years. I know exactly what customers expect of logistics companies and how to run a logistics company well. There are some basic rules and expectations a good logistics company need to fulfill in order to survive and prosper in this logistics industry.
1. Always be on time. In every other industries and occasions, being on time display your professionalism and positive and sincere attitude to meeting the other party. One will not be too happy if his/her counterparty is constantly late for meetings or appointments. Punctuality is especially important in the logistics industry where time is really of the essence. The businesses outsourcing their logistics needs to the courier company may urgently need their documents or parcels delivered to their recipients on the double quick time. It is part of the deal that the delivery has to be carried out within a certain time-frame.
2. Be accountable. If a business is capable of outsourcing its logistics operations to a courier company, the volume must be huge. There may be tens and hundreds of deliveries to fulfill everyday. The courier company will need to manage all these fast-paced deliveries well and report to their clients promptly. It is natural for clients to request for delivery reports or updates on their daily operations. Hence, the courier company will need to keep track of all operations and be accountable for all deliveries. Currently, photo evidence depicting the delivery note containing the signature of the recipients is a basic tool courier companies are using to report to their clients.
3. Be able to take in sudden huge volume. A good courier company must have the ability to take in sudden unexpected volume of jobs. Clients’ businesses may fluctuate quite significantly from day to day or month to month, and requires all parts of their operations to support the varied demand, include their outsourced logistics. If the logistics company is not big enough to have some slack and cater to unexpected demands, the clients will lose business for naught.
The above three points are essential expectations of a good courier company. In Singapore, a courier company calls PCA Masters and RoadMasters meets all the above three points. Personally, I prefer PCA Masters. If you have any logistics work that you want to outsource, you can send PCA Masters enquiry.