Tag Archives: outsource

Expectations of a good courier company

I have been in the logistics industry for 17 years. I know exactly what customers expect of logistics companies and how to run a logistics company well. There are some basic rules and expectations a good logistics company need to fulfill in order to survive and prosper in this logistics industry.

1. Always be on time. In every other industries and occasions, being on time display your professionalism and positive and sincere attitude to meeting the other party. One will not be too happy if his/her counterparty is constantly late for meetings or appointments. Punctuality is especially important in the logistics industry where time is really of the essence. The businesses outsourcing their logistics needs to the courier company may urgently need their documents or parcels delivered to their recipients on the double quick time. It is part of the deal that the delivery has to be carried out within a certain time-frame.

2. Be accountable. If a business is capable of outsourcing its logistics operations to a courier company, the volume must be huge. There may be tens and hundreds of deliveries to fulfill everyday. The courier company will need to manage all these fast-paced deliveries well and report to their clients promptly. It is natural for clients to request for delivery reports or updates on their daily operations. Hence, the courier company will need to keep track of all operations and be accountable for all deliveries. Currently, photo evidence depicting the delivery note containing the signature of the recipients is a basic tool courier companies are using to report to their clients.

3. Be able to take in sudden huge volume. A good courier company must have the ability to take in sudden unexpected volume of jobs. Clients’ businesses may fluctuate quite significantly from day to day or month to month, and requires all parts of their operations to support the varied demand, include their outsourced logistics. If the logistics company is not big enough to have some slack and cater to unexpected demands, the clients will lose business for naught.

The above three points are essential expectations of a good courier company. In Singapore, a courier company calls PCA Masters and RoadMasters meets all the above three points. Personally, I prefer PCA Masters. If you have any logistics work that you want to outsource, you can send PCA Masters enquiry.

Outsourcing Your Delivery Operations In Singapore

Most business operations do not specialize in deliveries or logistics, and actually sell services or products other than courier services. Hence, it is highly recommended for such companies to outsource the delivery operations because it is not the company’s competitive advantage. Business rule number 1 is to outsource things that is not the company’s strength. If it’s the company’s strength, then the company should do it in-house.

Here are some tips on outsourcing your deliveries operations to a courier company in Singapore by one of the top courier companies in Singapore – http://www.pcamasters.com.

First and foremost, always find out what kind of volume of deliveries are you expecting. This is because there are companies which focus on ad hoc and low volume deliveries at reasonable prices, while there are companies which could be focusing on large volume deliveries at reasonable costs while providing efficient operations.

Other than costs, another main thing about finding out the expected volume of deliveries you require before talking to any courier company in Singapore is because some companies are smaller and hence have lower capacity to engage in high volume deliveries for your business if required. However, if you are an individual consumer which only need deliveries of a few items occasionally, then it does not really matter.

Next, find out the list of places which your company needs to deliver goods to (especially if you require business re-stocking and/or weekly deliveries). Some businesses require courier to pick up documents every week or day and deliver from one branch to another. If you need this, it is unlikely that you would be offered high volume deliveries (as that is usually at least 100 and above for most companies to charge low prices).  Also, finding and preparing the list of common places and addresses and appropriate timings you need the deliveries you need to be done on a constant basis will help you out greatly after the courier company replies your enquiry because they’re definitely going to be asking you about the locations.

Always take note of into and out of CBD charges. These will usually be charged to you. Hence, make sure to clarify if there will be such charges if you are not sure where the ERP gantries in Singapore are if not you might be having a rude shock.